To reduce download issues, we recommend that you use an up-to-date, modern browser (Firefox, Chrome, or Safari) along with consistent hi-speed internet. Here are links to download them:

Firefox - http://www.getfirefox.com/

Chrome - http://www.google.com/chrome

Safari - http://www.apple.com/safari/

Additionally, it might be helpful to read through our Downloads FAQs, which provide other helpful hints:

http://support.topspinmedia.com/entries/20344971-downloading-faqs