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Downloading on a PC
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How do I download on a PC?
I'm on a PC using Chrome, where's my download?
How do I add downloaded files to iTunes on my PC?
Downloading on a Mac
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I'm on a Mac using Safari, where's my download?
How do I download on a Mac?
I'm on a Mac using Firefox, where's my download?
General Download Issues
(5)
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If I sign up for the mailing list, how do I get my download?
How do I download with my redemption code?
How do I download 'Through The Never' with my redemption code?
Digital Audio Formats
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FLAC
Source Audio
MP3HD
Mobile and Tablet Device Issues
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I can't download on my mobile device!
Merchandise
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Where's My Stuff?
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How do I contact Topspin Fulfillment?
Tracking information is unavailable
Who will ship my order?
Shipping
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General Shipping Information
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Is this product available in my region?
Merchandise
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Sizing Information
Find details about what's included in your order
Digital Album vs Standard CD
Refunds
(4)
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What is your refund policy?
I don't want my merchandise anymore. Can I return it for a refund?
I can't go to the show anymore. Can I have a refund for my tickets?
Address Changes
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My order is not fulfilled by Topspin Fulfillment. Can I change my address?
My order is fulfilled by Topspin Fulfillment. Can I change my address?
Returns
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I've received a damaged item. What should I do?
I've received the wrong item/size/quantity. What should I do?
Payment
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Unknown Charge From Topspin Media
(3)
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Why is there a charge from Topspin Media on my statement?
Does Topspin store credit card information?
There's no SSL icon. Is this purchase secure?
Purchasing
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How to purchase a product
How to add multiple items to your cart
How to order a gift
Checkout Errors
(3)
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"Out of Stock" error
"Cart Too Heavy" error
"Order Not Open!" error
Reserving Tickets or Merchandise
(1)
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I want to buy limited edition merchandise or tickets. How are they reserved?
Tickets
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Physical Tickets
(2)
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When will I get my physical tickets?
What if my tickets haven't arrived 72 hours prior to the show?
Will Call Tickets
(3)
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When will I get my will-call tickets?
Can you ship my will-call tickets?
Where are my will-call seats located?
Digital Tickets
(2)
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When can I download my tickets?
What if all of the tickets are in my name?
Memberships
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Payment And Automatic Rebilling
(2)
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When am I billed for my membership?
How to cancel membership
Signing Up And Getting Started
(3)
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Trying to unsubscribe?
How do I sign up for a membership?
Why do I have to log-in using one of the social networks?
Logging In
(4)
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How do I log in?
My email is not recognized!
Logging in on an iPad
Paul McCartney FAQs
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Wings Over America
(6)
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Why is the track information not displayed?
I'm logged in to my membership. Why isn't my download working?
What if I don't have one of the social media or email accounts needed to log in as a hi-res member?
At The Speed Of Sound
(6)
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I'm logged in to my membership. Why isn't my download working?
What are hi-res audio files?
Why do I need a membership to download the hi-res audio files?
Venus And Mars
(6)
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I'm logged in to my membership. Why isn't my download working?
What are hi-res audio files?
Why do I need a membership to download the hi-res audio files?
Browse by Artist
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Circa Survive FAQs
(6)
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Order Not Open!
Circa Survive Pre-sale Tickets
When will I receive my instant download of "Suitcase"?
Crystal Fighters FAQ
(10)
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What comes with a presale ticket purchase?
What currencies can be used to purchase pre-sale tickets?
What currencies can be used to purchase the Cave Rave album?
Daughtry/3 Doors Down FAQs
(16)
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I purchased a VIP + Ticket bundle. When will I get my seat assignments?
Daughtry / 3 Doors Down Cyber Monday
I am disabled and need assistance?
Dead Can Dance FAQs
(7)
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What Comes with My Ticket?
How do I get my poster?
What comes in my In Concert Special Edition Triple Vinyl Boxset?
Infected Mushroom FAQs
(5)
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When will I get my tickets?
Does the VIP package include a ticket to the show?
What is included in the VIP package?
Jay and Silent Bob Super Groovy Carto...
(9)
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Are there any age limits for my show?
What comes in the VIP package? Does it include a ticket to the show?
VIP info
Minus The Bear/Circa Survive FAQs
(2)
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When will I receive my poster?
Are there any age restrictions?
Sigur Rós FAQs
(5)
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How do I join the Sigur Rós mailing list?
When will I receive my physical tickets?
Are there any age restrictions and when do doors open?
Twin Shadow FAQs
(3)
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Where are my seats?
How do I get my jersey?
How do I get my ticket?
Umphrey's McGee FAQs
(5)
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When will I get my tickets?
Where are my seats?
How can I find more information about VIP packages?
Wax FAQs
(2)
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When will I receive my digital copy of CONTINUE...?
When will I receive my merchandise?
Tyler, The Creator FAQs
(6)
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Are there any age restrictions and when do doors open?
When will I get my WOLF CD preorder?
What does my ticket bundle include?
Sigur Rós 'Kveikur' FAQs
(4)
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What formats is Kveikur available in?
When will I receive my copy of Kveikur?
Will there be a special edition of Kveikur?
The Boxer Rebellion FAQs
(4)
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What comes with my ticket?
When will I get my tickets?
Are there any age restrictions?
Logic VIP Package FAQs
(6)
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When does the VIP experience begin?
Why is my shipping date the same date as my show?
What does the VIP Bundle include? Does it include a ticket to the show?
Local Natives North American Tour 2013
(4)
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When will I receive my physical merchandise?
Are there any age restrictions and when do doors open?
Where are my seats?
Okkervil River
(3)
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Are there any age restrictions and when do doors open?
When will I receive my tickets?
Where are my seats?
Washed Out
(3)
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When will I receive my tickets?
Where are my seats?
Are there any age restrictions? When do doors open?
Maya Jane Coles FAQs
(3)
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What formats is Comfort available in?
What formats is the digital download available in?
When will I receive my order?
Matt Wertz
(5)
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Are there any age restrictions and when do doors open?
When will I receive my merchandise?
When will I receive my tickets?
Plumb
(5)
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Are there any age restrictions and when do doors open?
I bought a VIP package. What does it include?
Where are my seats?
The 1975
(5)
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Are there any age restrictions and when do doors open?
Will my CD be autographed?
Where are my seats?
Jack Johnson - From Here To Now To You
(4)
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How many Collectors packages are available?
When will my package ship?
When will I receive my download?
The Fratellis
(6)
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When can I pick up my tickets?
Will my merch be signed?
When will I know if I've won a chance to meet the band?
Arcade Fire
(5)
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Do I get first access to ticket sales if I preorder on iTunes?
I preordered the album. Where is my presale code?
How can I tell if I have first access to ticket sales?
Metallica
(0)
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No topics found
U2
(1)
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How do I download 'Invisible' with my redemption code?
St. Vincent FAQ
(1)
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How do I download 'St. Vincent' with my redemption code?
Enrique Iglesias
(4)
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How can I tell if I have Early Ticket Access?
Do I get Early Ticket Access if I preorder on iTunes/Amazon?
I preordered the album. Where is my Early Ticket Access code?
Wish I Was Here
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About the site
(4)
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Will I get updates to my email when new posts go up?
Can I submit posts?
Is Zach Braff really posting to the club?
"Wish I Was Here" Playlists
(4)
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Can I suggest a song for the next playlist?
I can't listen to the playlists. Do I need to be a Spotify member?
Is Zach Braff really picking these playlists?
Customizing my account
(3)
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Can I change my badge?
How do I change my password?
Can I choose/change my avatar?
Website Issues
(9)
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I haven't received my invitation to join the site yet! Can you help?
Help! My password isn't working!
I supported the film, but I haven't received an email to set up my account!
Kickstarter Backer Info
(5)
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When will I get my rewards?
I bought from kickstarter, and my address is changing. What do I do?
I bought the movie screening reward and I got a “plus one.” How do I add my “plus one” guest to this community?
Movie Info
(2)
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When will the movie be coming out?
When can I buy the movie?
